Your information, handled properly.

This policy explains what personal information we collect through this website and in our work, how we use it, and the choices you have. Last updated 30 October 2026.

Who we are

Altara AI is a service of Altara Limited, a New Zealand company. We are responsible for personal information collected through getaltara.ai and in the course of our work. We follow the New Zealand Privacy Act 2020, and we respect the privacy laws that apply to clients outside New Zealand.

Questions about this policy can be sent to hello@getaltara.ai.

What we collect

When you contact us: your name, email address, business name (if you give it) and whatever you write in your message, through the contact form or by email.
When we work together: the contact details of the people we deal with, and the business information needed to scope, build and support the work.
When you visit the site: basic technical information such as your IP address and browser type, which our hosting provider handles to deliver the site securely. We count visits with cookie-free analytics that don’t identify you.

We don’t use advertising cookies or tracking pixels, and we don’t buy personal information from anyone.

How we use it

To reply to your enquiry and arrange a call.
To scope, deliver and support work you’ve asked us to do.
To keep the website secure and understand, in aggregate, how it’s used.
To meet our legal and accounting obligations.

We don’t sell or rent your information, and we won’t add you to a marketing list unless you ask us to.

Who we share it with

We use a small number of trusted service providers to run the business: website hosting and security, the service that delivers contact form messages, email, and accounting software. They process information on our behalf and only for that purpose. Some of these providers store information outside New Zealand; when they do, we take reasonable steps to make sure it’s protected to a standard comparable to New Zealand law.

We may also disclose information where the law requires it.

Client data in our work

When we work on your systems, your business data stays in accounts you control, hosted in the region you choose. We access it only as needed to do the work, we never use it to train AI models, and any AI services we use are configured so your data isn’t used for training. The details are set out in our agreement with you.

How long we keep it

We keep enquiry information for as long as it’s useful for following up, and project and accounting records for as long as the law requires. After that we delete or anonymise it.

Keeping it safe

We protect information with access controls, encryption in transit, and accounts secured with multi-factor authentication, and we limit access to the people who need it.

Your rights

You can ask to see the personal information we hold about you and ask us to correct it. Email hello@getaltara.ai and we’ll respond within 20 working days. Depending on where you live, you may have further rights, such as asking us to delete your information; contact us and we’ll help.

If you’re not happy with how we’ve handled your information, please tell us first so we can put it right. You can also complain to the New Zealand Office of the Privacy Commissioner, or to the privacy regulator where you live.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.